POLICIES & IMPORTANT INFORMATION

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Confidentiality

Your privacy is important. Information shared during counselling sessions is kept confidential and handled in accordance with professional ethical standards and applicable privacy requirements.

There are, however, legal and ethical limits to confidentiality. Confidentiality may be broken if there is concern about risk of serious harm to yourself or others, suspected abuse or neglect of a child or vulnerable person, or where disclosure is otherwise required by law.

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Counselling Approach

Counselling sessions are collaborative, conversational, reflective, and insight-oriented. The goal is to support greater self-understanding, emotional wellbeing, relational awareness, and healthier ways of navigating life’s challenges.

While counselling can support meaningful growth and change, outcomes cannot be guaranteed.

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Coaching & Counselling Distinction

DMC Counselling provides professional counselling services. Separate coaching and personal development services offered through DKM™ and Seven Vistas™ are educational and developmental in nature and are not psychotherapy, medical treatment, or crisis services.

Where clinically appropriate, referrals or recommendations for additional support may be provided.

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Crisis & Emergency Support

DMC Counselling does not provide crisis, emergency, or 24-hour mental health support.

If you are experiencing a mental health emergency or are in immediate danger, please call 911 or contact your nearest crisis service or emergency department.

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Session Cancellations

Please provide at least 24 hours notice for cancellations or rescheduling whenever possible. Late cancellations or missed appointments may be subject to the full session fee.

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Virtual Sessions

Virtual counselling sessions are offered through secure online platforms. While reasonable efforts are made to protect privacy and confidentiality, no electronic communication system can guarantee complete security.

Clients are encouraged to attend sessions from a private and quiet location whenever possible.

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Good Fit & Referrals

Counselling is most effective when there is a strong therapeutic fit. If at any time it becomes clear that another form of support or specialized care may better serve your needs, appropriate referrals or recommendations may be discussed collaboratively.